FAQ

• Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
• Once you’re done, click the ‘Add To Cart’ button
• After you have added all the products, click on the View Cart on the down right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
• From there, you can either login to your existing The Ink India account or simply continue as a ‘New User’ and create one.
• Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

• • Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
• • You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 2-7 business days depend upon your location.

All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition

As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.

For any other assistance/issues you can write to us at inkindiaco@gmail.com or call us on our helpline no , and we’ll help sort things out.

To find out when your order is arriving, you need to first log in to your account. Click on the icon to the left of the cart (located on the top right corner) and enter your details.

Click on Orders to see the status of your current order (as well as your order history). You can also simply click on ‘Track Order’ on the top right, type in your order ID, and check your order status.

After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS.

In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.

If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at inkindiaco@gmail.com, we will see what we can do to help.

There are absolutely NO hidden charges for any of our products- what you see is what you pay.

In case there is a failure in payment, please retry and keep the following things in mind:

Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.

If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at inkindiaco@gmail.com.

The Souled Store provides FREE shipping for all orders above Rs. 750 in India. A shipping charge of Rs. 50 is payable only on orders below Rs. 750.

Customers can return their order within 07 days after an order has been delivered.

In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled.

Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at inkindiaco@gmaail.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided into your bank account .

If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on inkindiaco@gmail.com.

Special Note : if product got return without any strong & convincing reason then the shipping charges as well as return delivery charges will be on customer’s account . customer will get the refund after deduction.

To maintain strict hygiene standards of our products, we do not accept returns on boxers and Sweat Activation t-shirts.

You can send us the mail to inkindiaco@gmail.com with the valid reason & photo of the defect part or wrong product to us. we will check & immediate plan Reverse Pick up from your location.

If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.

Orders that have not been shipped can be cancelled by logging into your The Souled Store account, clicking ‘Orders’ and then ‘Cancel Order’.

If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.

Returns – The product amount will return after deducting the Shipping cost & reverse pick up cost if it is return for your reason after the delivery of the product.

Cancellations – If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.

Defective/ Damaged in transit – Once confirmed by the Customer Experience Team the refund will be provided into your bank account .

Wrong/ Missing products – We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account

We update our customers via email once we initiate the refund procedure.

Bank refunds will take 7-10 business days and a refund as reward points will take 24-48 hours.

Yes, we absolutely do. You can email us with your order and design details at inkindiaco@gmail.com. We’ll also try and work out a discount for you, depending on the quantity of your order.

You can click on the ‘Forgot Password’ option when logging in, and the password reset link will be sent to you via email.

We only sell online so there is no try-and-buy option available. However, in order to make sure you in pick the right size, we have a size chart with measurements on our product pages. For any queries, please write to us at inkindiaco@gmail.com.

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

No. You will only receive the exact amount paid for the product.

No. These are one time charges and are non-refundable.

Our courier partner will attempt the pick up 2 times. You can let him know a convenient time to pick the product up.