Refund and Cancellation Policy
At Ink India Company, we value our customers and aim to provide an exceptional shopping experience. Please read our refund and cancellation policy carefully to understand your rights and responsibilities while making a purchase:
Returns, Exchanges, and Refunds:
– Ink India Company accepts returns, exchanges, and refunds within 7 days from the date of purchase.
– To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
– Products that are personalized or customized are exempt from returns unless they arrive damaged or defective.
Cancellation of Orders:
– You can cancel your order within 24 hours of placing it, provided it has not been dispatched. Once dispatched, the order cannot be cancelled.
Process for Returns and Refunds:
- Initiating a Return: To initiate a return, please contact our customer service team within the specified return period via email at [customer support email] or by calling [customer support phone number]. Provide your order number and details of the item you wish to return.
- Return Shipping: Customers are responsible for the return shipping costs unless the item received is damaged, defective, or incorrect.
- Inspection and Refund: Once we receive your returned item, it will be inspected. We will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
Contact Us:
If you have any questions about our refund and cancellation policy, please contact our customer service team at [customer support email] or [customer support phone number]. Our team will be happy to assist you.
Thank you for shopping with Ink India Company. Your satisfaction is our priority.
